At MAGMA Finance, we believe that continuous growth starts with listening to those we serve. This June, we conducted a global customer satisfaction survey to better understand how our clients evaluate our services — and where we can improve.
We’re grateful to report that over 60% of our active clients participated in the survey. That level of engagement is both meaningful and encouraging — it gives us a clear picture of how we’re doing and how we can better support our clients in the future.
Respondents were asked to rate various aspects of MAGMA’s service on a 5-point scale. The results show strong overall satisfaction:
Speed of account opening – 5
Speed of payement processing – 4.6
Service quality – 5
Tariffs – 4
Digital experience (automation) – 5
Support from our team – 5
Willingness to recommend – 4.8
Overall interaction score – 4.8
These scores reflect the high value clients place on the reliability of our operations, the professionalism of our team, and the smoothness of day-to-day interactions. Many respondents also noted that they would confidently recommend MAGMA Finance to their business partners — a powerful vote of trust.
While we’re proud of these results, we know that great service is never a finished product. That’s why we’re already working to:
To those who are already working with MAGMA — thank you. Your feedback inspires us to keep improving. We hear you, and we’re committed to becoming even better.
If you’re new to MAGMA Finance, now is a great time to explore how we support businesses with multi-currency B2B payments, competitive FX, and a client-first approach that’s reflected not only in our technology — but in the people behind it.
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