Full-Time | On-Site | Mauritius
Are you passionate about client relationship management and ready to take your career to the next level in the financial services industry? We are looking for a dedicated and results-driven Relationship Manager to join our team at our head office in Mauritius.
In this role, you will work under the guidance of the Head of Client Services, playing a key part in acquiring new clients and ensuring excellent ongoing service for our existing portfolio. You’ll be engaging with a diverse, international clientele and collaborating with internal teams to support compliance and business development efforts.
Identify and engage with prospective corporate and individual clients across Africa, the Middle East, Asia, and Europe.
Assist internal departments with client onboarding, transaction monitoring, and due diligence/AML/CFT tasks, ensuring all regulatory requirements are met.
Deliver high service quality standards to ensure client satisfaction and business retention.
Educate clients on the company’s services and foster long-term relationships.
Maintain a live pipeline of leads and consistently achieve weekly targets as set by the Head of Client Services.
Handle client queries and complaints with professionalism and efficiency.
Support the Head of Client Services in developing marketing strategies and client engagement programs.
Bachelor’s degree in Finance, Business, Economics, or a related field.
2–3 years of experience in financial services in roles such as relationship management, onboarding, risk management, or transaction monitoring.
Strong understanding of financial regulations and compliance standards.
Excellent communication and interpersonal skills.
Ability to build and maintain strong client relationships.
Strong analytical and problem-solving skills.
Familiarity with financial products and services offered by financial institutions.
Proficiency in industry-relevant software and technologies.
Self-motivated, highly disciplined, and open to learning new skills.
Ability to work under pressure and meet tight deadlines.
High attention to detail and strong time management skills.
Fluency in English and French, both written and spoken.
A collaborative mindset and the ability to work with people from diverse cultural backgrounds.
Salary will be commensurate with experience and qualifications.
Please submit your CV and a cover letter (all applications will be handled confidentially) via email to:
📧 [email protected]
Subject: Application – Relationship Manager
We look forward to hearing from you!
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