Join Our Team as a Customer Support Manager

We are expanding our international team and are looking for a dedicated Customer Support Manager to join MAGMA Finance. If you are passionate about client service and thrive in a fast-paced fintech environment, this is your opportunity to contribute to a growing company with global reach and high professional standards.

This is a full-time position based at our representative office in Riga (Latvia) or at the head office in Mauritius. You will play a key role in supporting clients and internal teams, helping ensure the smooth delivery of our financial services.

Customer Support Manager will work under the supervision of the Head of Customer Support who is responsible to ensure efficient new clients acquisition and servicing of clients.

Specific responsibilities and required skills include but are not limited for the role of Customer Support Manager:

Supporting clients on incoming and outgoing payments, currency operations.

• Supporting clients on document requirements for payments (international transfers).

• Supporting clients in collecting documents for updating the legal package (KYC/questionnaires).

• Withing internal regulations perform initial verification of received documents.

• Perform phone and written communication on daily bases. 

• Assisting clients with online account management (access setup, template work, password recovery, etc.).

• Interaction with internal company departments (Compliance, FrontOffice, BackOffice, and IT).

• Escalation of technical client issues to IT support, monitoring incident resolutions.

• Work in CRM and internal systems.

• Support Head of Customer Support on daily bases.
  
• Probation period: 3 months
• Work schedule: 5/2, from 9:00 to 18:00/10:00 to 19:00
• Start date: as soon as possible

Qualifications/Skills/Attitude

– Education: Higher education

• Special program knowledge: MS Office (Excel, Word)

• Minimum 3 years of experience in a similar position (in an international company)

• Understanding of regulations and compliance requirements in the financial industry. 

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills.

• Self-motivated, highly disciplined and eager to learn new skills and take up challenges.

• Ability to work under pressure to meet deadlines.

• Meticulous attention to detail.

• Excellent time management.

• Interpersonal skills and right attitude to work with different people from different cultures.

Remuneration

Salary commensurate with experience and qualifications.

Applications

Applications should include a full C.V. and supported by a letter (both will be treated in the strict of confidence). Please submit applications by email to the Head of Client Services at [email protected]

We are also currently hiring for the position of Relationship Manager. If you are interested in working with an experienced and diverse international team, we encourage you to apply.